Orangeline Volunteer - HVC 2082

OrangeLine Volunteers play a vital role in supporting individuals who are experiencing loneliness, isolation, bereavement, or living with long-term health conditions. Volunteers will provide listening support through telephone conversations and or assist with the delivery of community-based and hospice-based support groups.

 

In addition to offering a listening ear and practical guidance, volunteers will be involved in light administrative tasks to help ensure the smooth running of OrangeLine services.

 

The role offers a meaningful opportunity to make a difference both onsite at the hospice and in local community settings

Main Tasks:

 

·         Make and receive calls to provide emotional support and guidance

·         Signpost callers to relevant support services and groups

·         Maintain accurate and confidential call logs

·         Assist in setting up and running OrangeLine support groups (on or off site)

·         Represent OrangeLine at community events and with partner organisations

·         Help promote the service by delivering marketing materials to local venues (e.g., GP surgeries, hospitals)

·         Provide listening support through telephone conversations and/or assist with facilitating community-based and hospice-based support groups.

 

 

What skills do I need?

·         An understanding of and the ability to maintain excellent professional safeguarding boundaries

·         Telephone/customer service experience preferred

·         Ability to express natural empathy

·         Good English verbal and written skills – with clear handwriting 

·         Good listening and communication skills

·         Confident telephone manner

·         Ability to stay calm and focussed

·          Involvement in facilitating an event or group activity

·         Previous experience in supporting bereaved people or those facing a crisis situation

·         Previous experience of working with the public

·         Agreement to commit to the scheduled rota sessions

·         Ability to be flexible and adapt to the needs of the service within reason e.g. helping to cover holiday and sickness –

·         To consider developing own role to include additional tasks within the department or expansion of the service

·         To agree to attend additional training sessions, highlighted by the Manager as important and relevant, to be able to continue current role within the OrangeLine team 

·          To safeguard yourself and others through check in sessions with OrangeLine staff; and group support 

  

Personal Qualities:

·         Strong listening and communication skills

·         A calm, compassionate, and non-judgmental approach

·         Good standard of spoken and written English

·         Ability to stay focused under pressure

·         Deliver support services whilst maintaining appropriate professional distance

·         Handle sensitive and confidential information with discretion and integrity