Domestic Violence Referral Line Support Volunteer

We are looking for an empathic, friendly, enthusiastic and motivated female volunteer or volunteers to join our Ealing DVA team who offer tailored support to people escaping domestic abuse. In this role you will be supporting the Ealing team with their referral line services.

Volunteers will:

1. Provide effective telephone advice, information and support to women, men and children who are living with or fleeing domestic abuse

2. Advise women, men and professionals via telephone on options for staying safe and independent or to access refuge accommodation.

3. Provide effective telephone advice, information and support to other statutory and voluntary agencies who are seeking advice for their clients who may be experiencing or escaping domestic abuse

4. Cover the Referral and Information line volunteering between the hours of 10:00am - 4:00pm

5. Attend supervision sessions as and when required (face to face and or virtually)

What skills do I need?

• Understanding of gender-based violence, its impact on women and children (desirable)

• Some knowledge about and experience of delivering support to adults from diverse backgrounds and with mixed abilities and complex needs in a supported environment, preferably in Domestic Violence Abuse (DVA) refuges. 

• Some knowledge and experience of providing support and assessing needs and risks over the telephone. 

• Some knowledge and experience of undertaking individual assessments including risk assessments and developing and delivering safety plans. 

• Some understanding of local and national approaches to tackling domestic abuse including MARAC, child protection, social and voluntary services approaches/involvement 

• Knowledge of office packages including Word, Excel, and Outlook

Location

This opportunity has no specific location e.g. can be carried out anywhere.