Volunteer Adviser - 0ffice based
Volunteer Adviser - 0ffice based
Posted for Citizens Advice in West Sussex (North, South, East)
Posted by Adur Voluntary Action
You will be redirected to the Adur Voluntary Action website to express your interest.
Volunteer Advisers assist clients in getting the right help for the problems they face. They assess people’s issues and identify the most appropriate course of action. • As a Volunteer Adviser you will successfully complete our remote Adviser training course including assessments and an Induction to Citizens Advice within the allocated timeframe. • Record information and client details. • Assess the client’s problems and agree the right level of service . • Identify and communicate relevant information and options the client may have enabling them to form a decision. • Assist with Research & Campaigns work
What skills do I need?
As a Remote Adviser, you need to: • Have ability to understand complex information and convey it clearly to clients. • Have excellent listening skills & enjoy helping people • Have good IT skills and a willingness to learn and use our database system accurately • Have good level of literacy and numeracy • To be open minded and non-judgmental
Details
- Age restrictions
- DBS check required
- Driving Licence & Vehicle Required
- Equal Opportunities Policy
- Expenses reimbursed
- Health and Safety Policy
- Ongoing support
- Training provided
- Volunteer induction
- Volunteer Policy
- Volunteers covered by insurance
- Written role description
When is this role available?
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Location:
The Shoreham Centre
Pond Road
Shoreham-by-Sea
BN43 5WU
Town Hall
Chapel Road
Worthing
BN11 1HA
You will be redirected to the Adur Voluntary Action website to express your interest.
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