Volunteer Advisor

Posted for Citizens Advice Redbridge

Posted by Community Action Redbridge

You will be redirected to the Community Action Redbridge website to express your interest.

Volunteer Advisor

The Advisor role involves giving free, confidential, independent and impartial advice to help clients move forward with their problems.

Main tasks and responsibilities

Volunteers work with clients by phone, email or face to face to understand their situation,
Identify priority issues, provide tailored information and advice, agree next steps and, where needed, take action on the client’s behalf. This can include drafting letters, making phone calls, completing forms, or referring clients to specialist organisations.
Volunteers also record client interactions on the digital system
Volunteers will also contribute to research and campaigns work.

Benefits to Volunteers

The role benefits volunteers by offering the chance to make a real difference to people’s lives, gain new skills and knowledge,
Build experience for employment,
Use existing skills in a meaningful way,
Improve confidence and wellbeing,
Meet new people, and feel part of a supportive team.
Volunteers also get to know their local community and give something back.

What skills do I need?

Skills, attributes, experience and qualification

Volunteers should be friendly, approachable and patient,
Non‑judgmental, and respectful of different views and cultures.
Good listening skills are important, along with the ability to understand information and explain it clearly.
Volunteers need good verbal and written communication skills, confidence in English, and basic maths skills.
They should be comfortable using digital technology.
Willing to learn about and follow Citizens Advice principles, policies, confidentiality and data protection.
No prior experience or qualifications are required, and full training is provided.
Volunteers can take part from home, a local office or an outreach location, so access to a computer and internet is helpful for remote work.
There is no requirement for a driving licence, vehicle or insurance.
Reasonable pre‑agreed out‑of‑pocket expenses, including travel for onsite roles or required meetings, training or visits, are reimbursed.
Need to 18+ years old

This opportunity can be carried out whilst working from home.

Posted for Citizens Advice Redbridge

Posted by Community Action Redbridge

You will be redirected to the Community Action Redbridge website to express your interest.

Volunteers are asked to give a minimum of one full day a week, usually between 9am and 5pm. The pattern can be discussed and adjusted if needed.

You will be redirected to the Community Action Redbridge website to express your interest.