Orangeline Voluneer

Orangeline Voluneer

Posted for Saint Francis Hospice

Posted by Community Action Redbridge

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Aims: OrangeLine Volunteers play a vital role in supporting individuals who are experiencing loneliness, isolation, bereavement, or living with long-term health conditions. Volunteers will provide listening support through telephone conversations and or assist with the delivery of community-based and hospice-based support groups.

In addition to offering a listening ear and practical guidance, volunteers will be involved in light administrative tasks to help ensure the smooth running of OrangeLine services.

The role offers a meaningful opportunity to make a difference both onsite at the hospice and in local community settings.

Main tasks and responsibilities:

· Make and receive calls to provide emotional support and guidance

· Signpost callers to relevant support services and groups

· Maintain accurate and confidential call logs

· Assist in setting up and running OrangeLine support groups (on or off site)

· Represent OrangeLine at community events and with partner organisations

· Help promote the service by delivering marketing materials to local venues (e.g., GP surgeries, hospitals)

· Provide listening support through telephone conversations and/or assist with facilitating community-based and hospice-based support groups.

What skills do I need?

Skills, attributes, experience and qualifications:

· An understanding of and the ability to maintain excellent professional safeguarding boundaries

· Telephone/customer service experience preferred

· Ability to express natural empathy

· Good English verbal and written skills – with clear handwriting

· Good listening and communication skills

· Confident telephone manner

· Ability to stay calm and focussed

· Involvement in facilitating an event or group activity

· Previous experience in supporting bereaved people or those facing a crisis situation

· Previous experience of working with the public

Agreement to commit to the scheduled rota sessions

• Ability to be flexible and adapt to the needs of the service within reason e.g. helping to cover holiday and sickness –
• To consider developing own role to include additional tasks within the department or expansion of the service
• To agree to attend additional training sessions, highlighted by the Manager as important and relevant, to be able to continue current role within the OrangeLine team
•  To safeguard yourself and others through check in sessions with OrangeLine staff; and group support
•  Strong listening and communication skills
• A calm, compassionate, and non-judgmental approach
• Good standard of spoken and written English
•  Ability to stay focused under pressure
• Deliver support services whilst maintaining appropriate professional distance
• Handle sensitive and confidential information with discretion and integrity
• Need to be 18+ years old