Advice & Signposting Volunteer
You will be redirected to the Volunteer Centre Newcastle website to express your interest.
InterAction provides support to those seeking asylum, refugees and migrants mainly
through appointments and drop-ins, facilitating social connections and providing oneto-one case work support, offering advice and facilitating access to key services in order
to reduce destitution, homelessness and isolation.
During the InterAction drop-in, the casework volunteers meet clients to work out what
type of help they need, find the right sources of support and arrange for them to access
it. They also sign-post clients onto specialist local services for advice on immigration,
advocacy, benefits, housing, mental health, debt, finding work etc.
Tasks & Responsibilities include:
• Providing one to one support undertaking sensitive and comprehensive
meetings with clients to assess their need
• Agreeing a plan of action with the client
• Support the client to access other services, for example from Migrant Help,
NHS, legal representatives, Local authorities, and Social Services.
• Offering onward referral to relevant bodies as appropriate
• Maintaining effective client records using our data capture system
• Identify and respond appropriately to safeguarding and protection issues with
vulnerable clients, including children and vulnerable adults
• Working effectively with interpreters
What skills do I need?
Details
- Age restrictions
- Equal Opportunities Policy
- Expenses reimbursed
- Health and Safety Policy
- Ongoing support
- Training provided
- Volunteer induction
- Volunteer Policy
- Volunteers covered by insurance
- Written role description
When is this role available?
When: 26/05/2026 - 01/12/2027
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| Morning | |||||||
| Afternoon | |||||||
| Evening |
Location:
CastleGate At City Church,
Melbourne Street
Newcastle upon Tyne
Tyne and Wear
NE1 2JQ
You will be redirected to the Volunteer Centre Newcastle website to express your interest.
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