AGE UK IW - Office Telephone Support.
AGE UK IW - Office Telephone Support.
Posted for Age UK Isle of Wight
Posted by Isle of Wight Volunteer Centre
You will be redirected to the Isle of Wight Volunteer Centre website to express your interest.
Last year, our team responded to over 15,000 calls from members of the public, all with just one staff member in our Information and Signposting service. Sadly, we’ve had to rely on an answerphone and return call system to manage this overwhelming demand.
By volunteering, you can help us become more responsive and supportive to people in their time of need. We ask that you commit to volunteering at least one morning per week for a minimum of 2.5 hours. This ensures our phoneline remains live and accessible for community members seeking help.
All volunteers will undergo training before starting. This will equip you with the knowledge and skills needed to assist callers effectively.
This might include, but is not limited to:
• Listening to answerphone messages and signposting callers and calls to the relevant department.
• Answering the main telephone.
• Accurately recording callers details and their query.
• Reassuring and calming callers.
• Signposting callers to the appropriate service
Age UK Isle of Wight are your local, independent charity dedicated to providing essential services to support older adults in our community.
Our range of services are designed to meet the unique needs of individuals as they navigate the challenges and opportunities that come with aging.
What skills do I need?
• Welcoming and friendly.
• Clear communicator.
• Accurate record taker.
• Patience.
• Good listening skills.
• Good IT skills.
Details
- Diversity and equal opportunities policy
- Accessibility
- Age restrictions
- Child Protection
- Complaints Policy
- Confidentially Policy
- DBS check required
- Ex Offenders
- Expenses reimbursed
- Health and Safety Policy
- Ongoing support
- Suitable for Duke of Edinburgh Award
- Suitable for Supported Volunteering
- Suitable for Under 16's
- Suitable for Under 18's
- Training provided
- Volunteer induction
- Volunteer Policy
- Volunteers covered by insurance
- Vulnerable Adults Policy
- Written role description
When is this role available?
When: 31/07/2025 - 18/12/2026
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| Morning | |||||||
| Afternoon | |||||||
| Evening |
One morning per week, for approximately 2.5 hours a session.
Location:
17 St Thomas Square
Newport
Iow
PO30 1SL
You will be redirected to the Isle of Wight Volunteer Centre website to express your interest.
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