Posted for Citizens Advice Basingstoke
Posted by Volunteer North Hampshire
You will be redirected to the Volunteer North Hampshire website to express your interest.
Are you able to offer some of your time to volunteer as an assessor, giving advice and information.
We are a very busy office with volunteers offering free information, help and advice, to inform people of their rights and responsibilities.
For our clients, many of whom are vulnerable, with long term-health term conditions, disabled or elderly, our help is life changing. Every day we tackle homelessness, reduce debt, maximise household income - putting food on the table, keeping people in their homes and tackling fuel poverty and discrimination.
We help clients get the right help in the fastest time possible. We assess people's needs, either face-to-face, over the phone or by web chat, and identify the most appropriate course of action. In this role you would:
* explore the client's problem(s) and situation
* assess the risk/urgency of the client's issue and their ability to deal with the problem themselves
* identify the next step that needs to be taken
* summarise the content of the interview for the client and explain what happens next
* update the database, completing the gateway assessment screens.
Full training is provided.
Be good at listening
Have a good manner when talking to people
Be a team player
Be able to read and write English, and do basic maths
Have basic computing skills
Be open minded and non-judgemental
Enjoy helping people
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The Discovery Centre
19/20 Westminster House
Basingstoke
Hampshire
RG21 7LS
You will be redirected to the Volunteer North Hampshire website to express your interest.