Advice & Support Volunteer

Advice & Support Volunteer

Posted for Citizens Advice Basingstoke

Posted by Volunteer North Hampshire

Register your interest

You will be redirected to the Volunteer North Hampshire website to express your interest.

Are you able to offer some of your time to volunteer as an adviser, giving advice and information to our clients. 

We are a very busy office, offering free and confidential advice, guidance and information by phone, email and in-person to inform  people of their rights and responsibilities.

For our clients, many of whom are vulnerable, with long term-health term conditions, disabled or elderly, our help is life changing.  Every day we tackle homelessness, reduce debt, maximise household income and help to put food on the table, keep a roof over families heads and help them to stay warm during the coldest months.

We help clients get the right help at the time they most need it. We assess people's needs and identify the most appropriate course of action. In this role you would:

* explore the client's problem(s) and situation

* assess the risk/urgency of the client's issue and their ability to deal with the problem themselves

* identify the next step that needs to be taken

* summarise the content of the interview for the client and explain what happens next 

* update the database, completing the gateway assessment screens.

Full training is provided by our Operations & Training Manager, through our quarterly two-week training sessions.

What skills do I need?

Be good at listening and empathetic to people's situations

Have a good manner when talking to people

Be a team player

Be able to read and write English and do basic maths

Have basic computing skills

Be open minded and non-judgemental

Enjoy helping people