Volunteer Advice & Information Assistant

Volunteer Advice & Information Assistant

Posted for Citizens Advice Tendring

Posted by Volunteer Essex

Register your interest

You will be redirected to the Volunteer Essex website to express your interest.

What will you do? 

• Complete an introduction to Citizens Advice and training for your role 
• Provide support to our Advisers to ensure effective service delivery 
• Support individuals by identifying their needs and signposting them to relevant internal and external services 
• Deliver support in our Outreach Centre\\\'s throughout the community, assisting advisers in engaging with clients and accessing appropriate services 
• Make referrals to the main service and complete Frontline referrals where appropriate, ensuring clients receive timely and suitable support.  
• Act as a point of contact for clients helping them navigate available support options and access the assistance they require 
• Support the service run smoothly through great customer service and supporting other volunteers 
• Supporting research and campaign themes 

• Support clients from our main office by answering the telephone and conducting an initial assessment of their issue 
• Attend community venues, events, libraries, food banks to raise awareness of available support services 
• Engage with members of the public to identify their needs and explain the support available 
• Support Advisors by arranging appointments, making referrals, gathering client information, and assisting with follow-up actions. 
• Complete referrals to the main service for clients requiring more in-depth advice or support 

What’s in it for you? 

• make a real difference in people’s lives by making sure that clients receive the right support for them 
• learn about a range of issues such as benefits, debt and housing. 
• build on valuable skills such as communication, listening and questioning 
• increase your employability 
• work with a range of different people, both independently and in a team. 
• have a positive impact in your community. 

We will provide you with 

• Free training to carry out this role 
• A pathway to further learning if you choose to develop into an adviser 
• IT equipment required for the role 
• Travel expenses, if required 
• Support and supervision 

What skills do I need?

• be friendly and approachable  
• be non-judgmental and respect views, values and cultures that are different to your own 
• have good listening skills 
• have excellent verbal and written communication skills 
• have good maths and IT skills 
• be able to understand information and explain it to others 
• be able to keep calm under pressure 
• be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection 
• be willing to undertake training in your role