The Animal Ambassador programme is a public-facing role sharing our work in animal care and conservation. You’ll engage visitors through conversations, props, and pop-up activities that help bring the Zoo to life.  Please note it does not involve animal care or direct animal contact.

Role Description

What you’ll do:

• Engage with visitors of all ages in an informal setting
• Use props (such as skulls, feathers, and cuddly toys) to create learning moments
• Share information about our animals, conservation work, and the Zoo as a whole
• Support pop-up engagement stations and activities
• Answer visitor questions, including helping with wayfinding
• Follow a daily schedule as part of a team of volunteers

What to expect:

• A full day commitment each duty day (10am–3pm in winter and 10am–4pm in summer)
• Being outside in all weather; volunteers have indoor locations but travel between these is outdoors
• Varied visitor numbers, from quiet days to very busy peak periods
• Standing and walking for periods around a hilly outdoor site
• A dynamic environment with different volunteers on different days
• Busy, noisy conditions during peak times
• Flexibility and adaptability are important, as no two shifts are the same