Volunteer Assessor

Volunteer Assessor

Posted for Hounslow Citizens Advice

Posted by Ealing & Hounslow Council for Voluntary Service

Register your interest

You will be redirected to the Ealing & Hounslow Council for Voluntary Service website to express your interest.

This volunteer role is with Hounslow Citizens Advice

What will you do?

• Complete an introduction to Citizens Advice and training for your role
• Talk to clients over the phone, face to face, or online to explore what problems they’ve come for help with
• Find information about the clients’ problems and help them to understand their options
• Write a summary of the clients’ problems and what action you’ve taken
• Look out for problems’ that are common, or are unfair, and write a short report about the problem or a letter to an elected official like an MP, AM or local councillor.

What’s in it for you?

• make a real difference to people’s lives
• learn about a range of issues such as benefits, debt, employment and housing
• build on valuable skills such as communication, listening and analysing
• increase your employability
• work with a range of different people, independently and in a team.
• have a positive impact in your community.

And we’ll reimburse travel expenses too.

What skills do I need?

What do you need to have?

You don’t need specific qualifications or skills but you’ll need to:

• be friendly and approachable
• be non-judgmental and respect views, values and cultures that are different to your own
• have good listening skills
• have excellent verbal and written communication skills
• have good maths and IT skills
• be able to understand information and explain it to others
• be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
• be willing to undertake training in your role