Opportunities
Volunteer Client Service Meet and Greet – Burgess Hill Library

Volunteer Client Service Meet and Greet – Burgess Hill Library

Posted for Citizens Advice in West Sussex (North, South, East)

You will be redirected to the Crawley Community Action website to express your interest.

We are looking for volunteers to help provide our service in your local community.

Do you have spare time to offer your client service skills in your local Library to meet and greet our clients who contact our service for help and advice?

This role will give you excellent opportunity to progress further to become a volunteer adviser.

What skills do I need?

As a Client Service Administrator, you will:

Meet and greet our clients and other visitors
Explain advice process and offer information about our services
Point out leaflets, self- help materials and navigate clients to our website pages
Set up new clients on our database and record client information, book client appointments
Administrative tasks

As a Client Service Meet and Greet, you need to:

Be friendly and approachable
Be open-minded and non-judgemental
Be confident to work independently
Have good IT skills ( Microsoft, database )
Have some awareness of potential needs of vulnerable clients

Other Information

You will be based at the Burgess Hill Library, supported by a Supervisor. At the moment working days are Mondays or Wednesdays, starting as soon as possible.

You will need your own IT equipment and access to Wi-Fi for digital training.

We ask for a minimum 6 months commitment , 4h a week.

Travel expenses are paid.

We pride ourselves on having a diverse workforce and welcome applications from people with all range of abilities for the skills that they bring.

If you are interested please email [email protected] for more information about our roles and application process. Alternatively you can apply via our website: www.advicewestsussex.org.uk/volunteering.

Posted for Citizens Advice in West Sussex (North, South, East)

Posted by Crawley Community Action

You will be redirected to the Crawley Community Action website to express your interest.

Details

Accessibility
Disability and Access Support
Driving Licence & Vehicle Required
Equal Opportunities Policy
Expenses reimbursed
Health and Safety Policy
Ongoing support
Suitable for under 18's
Training provided
Volunteer induction
Volunteer Policy
Volunteers covered by insurance
Wheelchair Access
Written role description

When is this role available?

When: 16/06/2022 - 30/11/2031

	Mon	Tue	Wed	Thu	Fri	Sat	Sun
Morning
Afternoon
Evening

Citizens Advice has a part-time desk at Burgess Hill Library, and support would be appreciated on Monday and Wednesdays

At Citizens Advice West Sussex we are always looking for volunteers to work in 4-hour shifts - and volunteer recruitment is on-going - so make contact at anytime!

Location:

Citizens Advice in Burgess Hill Library
15-19 The Martlets
Burgess Hill
West Sussex
RH15 9NN

You will be redirected to the Crawley Community Action website to express your interest.