Tech Support Volunteer

Use your interest in tech to support independence.

SSW is looking for Tech Support Volunteers to help blind and partially sighted people get the most from their devices. Whether it’s setting up accessibility features, troubleshooting an app, or installing a smart speaker, your support can make everyday tasks easier and more empowering.

This is a great opportunity to build experience in assistive technology or charity work while making a meaningful difference in the community.

Support may take place during tech drop-in sessions at our centre or via pre-arranged home visits for those unable to travel or using non-portable devices. 

What You Will Be Doing

• Giving basic advice and support at tech support drop-in sessions
• Visiting clients at their homes
• Advising on assistive devices, apps, and accessibility features
• Troubleshooting basic issues with devices or connectivity
• Setting up smart speakers and other simple devices.

Benefits

• Training in assistive technology, safeguarding, and first aid
• Practical experience to strengthen your CV, as well as a written reference
• The opportunity to be part of a supportive and community-focused charity

Practical Considerations

The hours and time commitments are flexible depending on your availability, but we require volunteers to commit to a minimum of 3 sessions of 1 hour per month.

We reimburse reasonable travel expenses.

Support Disabled

We are a fully accessible workplace, with particular experience in supporting visually impaired members, staff and volunteers.

What skills do I need?

We’re looking for volunteers who are:

• Friendly, patient, and enthusiastic
• Flexible and willing to adapt to individual needs
• Confident communicating in ways tailored to each client.

Technical Skills

• Good general knowledge of phones, tablets, or computers
• Willingness to learn new apps and devices
• Interest in accessibility and inclusive technology.

Desirable (not essential):

• Experience working with people with a visual impairment or sensory impairment
• Personal or professional experience with assistive technology.